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North Wales PA Full Time Posted by: Triumph Group Posted: Wednesday, 16 September 2020
 
 
Applicants must be eligible to work in the specified location

Responsibilities and Qualifications

  1. Responsible for managing a number of existing customer accounts and expanding business by acquiring new customers and cross-selling and up-selling to existing ones.
  2. The actual work or number of customer accounts varies from business to business, but it usually involves:
    1. Maintaining relationships with major customer accounts
    2. Answering queries of the customer
    3. Traveling to and meeting the customer in person whenever required
    4. Expanding business by acquiring new customers
    5. Planning about how to expand business
    6. Providing input to social media and website catalog
  3. Manages relationships with customer base to foster an environment where complex problems are solved in a manner that instills trust and respect for all parties.
  4. Serves as the primary point of contact with our customers, communicating with them regarding schedule for both production and on-going projects, coordinates with Program Management, Engineering, Quality, Planning, Operations and other departments as necessary to resolve customer issues.
  5. Leads the ongoing execution of the Strategic Account Plan including relationship Matrix and long-term account growth plan for assigned accounts.
  6. Manages customer accounts through contract and order administration using customer portals to retrieve and analyze data for input into our ERP system.
  7. Partners with internal teams to provide documentation, information and guidance on impacts of difficulties and/or delivery schedules.
  8. Assists in the development of the annual sales forecast plan for the assigned accounts.
  9. Receives and reviews requests for pricing, quotations, and proposals. Works together with the Proposal Manager, Business Development, Finance, Supply Chain, Planning, Operations and other departments to prepare bids for submittal. Provides responses to bids in accordance with Federal Acquisition Regulations (FAR), Truth in Lending Act (TINA), and certified cost and pricing data standards.
  10. Works together with the Proposal Manager to review and analyzes customer contract and purchase order terms to align terms with company standards. Responsible for administration of Customer Contracts to ensure the company and the customers are adhering to the agreed terms and conditions including price, delivery, lead-time and other terms and conditions.
  11. Contributes to the development of new business initiatives by working closely together with Business Development to obtain, review and analyze opportunities.
  12. Ensures the metrics provided by our customer metrics accurately reflect our delivery, quality and communication performance by closely monitoring monthly performance reports.
  13. Prepares and analyzes data using Microsoft Excel to be used for business analysis.
  14. Carry and represents the voice of the customer back into the product and strategy organizations for recommendations on changes, improvements and modifications to products and technology. Suggest ideas for product evolution, new product derivatives and product variants.
  15. Provide market intelligence on an ongoing basis.
  16. Submit business reporting on time - booking forecasts, highlights, business opportunities funnel, and next month quarter/year plan.
  17. Ability to travel ~ 25% + of time.
  18. All other duties as assigned.

Essential Functions and/or Physical Limitations: Work requires the ability to understand and follow instructions, the ability to concentrate and the ability to work as part of a team and get along with others.Work may also require bending, carrying, and lifting up to 10 pounds. This position requires mathematical ability and excellent verbal and written communication skills. Occasional travel may also be required.

Minimum Education Required: Bachelor Degree in Business Administration/Management or equivalent work experience. Previous customer account management is required.

Minimum Years of Experience Required: 5 years of Account Management/Administration with high level of customer support required preferably in a manufacturing environment working with commercial aerospace and military accounts.

Key Knowledge, Skills and Abilities Required:

  1. Project Management
  1. Problem Solving
  1. Industry/Product Knowledge
  1. Organization/Planning
  1. Decision Making
  1. Self-Directed
  1. Communication Skills
  1. PC Skills
  1. Customer Account Management
  1. Leadership

North Wales PA, United States of America
IT
Triumph Group
Triumph Group
JS1341-EN_US
9/16/2020 2:28:15 AM


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