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Clearwater, Florida - USD Full Time Posted: Tuesday, 13 August 2019
(ISC) is an international, nonprofit membership association for information security leaders. Were committed to helping our members learn, grow and thrive by providing world-class certification programs, education & training, and professional development opportunities that inspire a safe and secure cyber world. With more than 140,000 certified members, we empower professionals who touch every aspect of information security.
Position Summary
The purpose of this position is to develop key automation of back-office workflows and integrations at (ISC). The individual will be designing solutions to reduce clicks, errors, and time needed for a growing number of processes. Success for this role will require working with stakeholders inside and outside the department on a frequent basis. The incumbent may serve as an escalation point for the junior level staff.
Work with key business stakeholders to identify needs and gaps between back-office platforms Configure, test, and maintain integrations between SaaS platforms (JIRA, Salesforce, Operational Monitoring) Evangelize platform capabilities by developing an engaging experience for end users and a holistic source of information for internal technology teams Demonstrate success of automation activities by developing dashboards and reports for KPIs Create knowledge articles, guided tours, and other similar deliverables to train other staff Provide configuration, guidance, and administrative assistance to other ServiceNow efforts (such as Security Operations or HRSD) Document processes, systems, solutions, and topologies within the automation AOR Miscellaneous duties as assigned
B.S. in Information Technology or related field (Experience and/or Industry Certifications may be substituted in lieu of degree) CCSP certification preferred; other industry certifications are also desirable Minimum 5 - 7 years minimum related enterprise-level work experience Experience building ServiceNow integrations through REST Plus 2 + years configuring, administering, and Scripting within ServiceNow required Expertise developing, error handling, and logging of JavaScript required ITIL certification preferred
Ability to demonstrate and support the 5 Company Core Values: Integrity, Excellence, Unity, Accountability, Agility Ability to break down high level requirements into incrementally delivered business value Ability to present technical information in a meaningful, coherent manner Strong attention to detail with a bias for action Excellent written and verbal communications skills Ability to work in a fast-paced dynamic environment Ability to handle sensitive information with discretion and professionalism
Physical & Mental:
Work extended hours when necessary Travel up to 15 % of the time (domestic and international) Work outside typical business hours with short notice Work in an office environment using multiple monitor computer screens Sitting for extended periods Must be able to crawl under desk, lift devices up to 50 lbs. occasionally
Job ID2
of Openings1 CategoryInformation Technology

Clearwater, Florida, United States of America
8/13/2019 7:06:06 PM

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