Venesky-Brown's client, a public sector organisation in Paisley, is currently looking to recruit a Microsoft 3rd Line Support Analyst for an initial 10 month contract on a rate of £400/day (Inside IR35). This role will be a hybrid of working at home and in the office.

Responsibilities:

- Administration and configuration of Microsoft 365 and other related Microsoft technologies for all EIS Partners (3800 users)
- Effectively manage the incident and request queues to ensure all incidents and requests are closed in a timely fashion
- Creation and control of all required PowerShell Scripting
- Problem determination and resolution for all technical issues that cannot be resolved at 1st or 2nd line
- Proactive monitoring of the Service to prevent incidents
- Security and Compliance monitoring and reporting support and production of necessary materials
- Work closely with 2nd line to ensure a streamlined approach to support and product awareness building knowledge management capability within EIS as a whole
- Implement standard fixes to enable 2nd line or, in some cases, 1st line to resolve customer issues quickly
- Provide face to face support where additional investigation is required or to resolve issues where remote support is not possible
- Proactively monitor the services across the Microsoft platform to ensure service stability and performance
- Responsible for the resolution of all issues with Microsoft Services that cannot be resolved at 1st or 2nd Line

Essential Skills:

- Demonstrable work-based IT experience equivalent to SCQF level 7, or be educated to HNC level
- Knowledge and experience in Active Directory, Azure AD, PowerShell, Exchange Online, SharePoint Online, Azure, Office products, Security and Compliance Centre, RMS, Intune and Teams
- Good analytical and problem-solving skills
- Excellent communication skills
- Customer focused with the ability to understand and resolve technical issues
- Prepared to take personal accountability for defined area of responsibility
- Able to work with conflicting priorities and deadlines
- Good attention to detail
- Ability to be innovative especially when looking for solutions taking value for money into account
- Flexible and proactive

Desirable Skills:

- Relevant Microsoft Certification
- ITIL Foundation
- Knowledge and experience of System Centre Configuration Manager (SCCM)
- Desire to widen area of expertise and to look for personal development opportunities

If you would like to hear more about this opportunity please get in touch.
Posted Date: 15 May 2024 Reference: JSV-53339 Employment Business: Venesky-Brown Contact: Kenny McCulloch